Payment terms

MIA guides the request; it is not a bank and must not retain credentials. The payment provider and operator must be identified before confirmation.

Where applicable, the service, zone, plate, duration, total price, currency, taxes, provider, cancellation rules and transaction reference will be displayed before payment.

An order is executed only after an affirmative action. Strong authentication or another provider control may be required; never share PINs or one-time codes outside the authorised interface.

A conversational request is not a completed payment. Keep the receipt and verify that the ticket, booking or service is active.

For wrong, duplicate or unrecognised charges, contact support and your payment provider promptly. Check status before repeating the operation.

Cancellation and refunds depend on the service, operator, tariff and applicable law. Specific pre-contract information prevails.

The payment provider is responsible for processing and the operator for mobility services as legally applicable. MIA supports traceability and escalation without limiting consumer rights.